Shipping and Returns Policy

Effective Date: SEP 2024

Welcome to Kaizen! We strive to provide you with a seamless shopping experience, including reliable shipping and a clear returns process. Please review our Shipping and Returns Policy below for detailed information.

1. Shipping Policy

Processing Time:

- All orders are processed within 24 hours of purchase. Orders are not shipped on weekends or public holidays.

Shipping Time:

- Once your order is processed, it is typically delivered within 3-5 working days, depending on your location within India.

Shipping Costs:

- We offer **Free shipping** across India for all orders.

Tracking Your Order:

- After your order is shipped, you will receive a tracking ID via email. You can use this tracking ID to monitor the status and location of your package through the carrier’s website.

Shipping Issues:

- If you encounter any issues with shipping, such as delays or delivery problems, please contact our customer service team at support@kaizenperfumes.com for assistance.

2. Returns and Refunds Policy

Return Policy:

- No General Returns: Due to the nature of our products, we do not accept general returns or cancellations once an order is processed.

Damaged Goods:

- Exception for Damaged Goods:

In the rare event that you receive a damaged product, we offer an exception to our no-return policy. To be eligible for a refund for damaged goods, you must meet the following criteria:

- Unboxing Video:

You must provide a video of the unboxing of the package. This video is essential for verifying the condition of the product upon delivery.

- Notification:

Contact our customer service team at support@kaizenperfumes.com within 48 hours of receiving the damaged product. Include your order number, a description of the damage, and the unboxing video in your email.

Refund Process:

- Review and Approval: Once we receive your request along with the necessary documentation (including the unboxing video), our team will review the case. If the refund is approved, it will be processed to the original payment method.

- Processing Time: Please allow 3-5 days for the refund to be processed and reflected in your account.

Exceptions:

- Non-Eligibility: Products that are not damaged, or are returned without the required unboxing video, are not eligible for refunds or returns.

Contact Information:

If you have any questions or need assistance regarding shipping or returns, please contact us at:

Kaizen Customer Service
Email: support@kaizenperfumes.com
Phone: ⁠89761 68947

Address: Kaizen perfumes, B/1503 micl Aaradhya high park, Western Express Hwy, near Singapore International School, Mira Road East, Maharashtra 401107

We appreciate your understanding and cooperation. Thank you for choosing Kaizen!

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